Most common issues
1. How can I get rid of the watermark?
All the banners made with BannerSnack get a watermark embedded on them. You can remove this watermark from the "My banners" page by activating the premium options.
2. How many points do I need to buy?
BannerSnack is free and you have full access to all of its features, so you don't have to buy points to use BannerSnack. However, if you want to remove the watermark off your banners or download them, it will cost you a few
SnackTools points
.
You only have to pay 8 points to get access to both the download SWF and the premium embed code of your banner.
You can buy points here.
Alternatively you can get a VIP membership which technically gives you unlimited points per month, to use them in all SnackTools apps including BannerSnack.
3. What happens when my VIP membership subscription expires?
The VIP membership is automatically renewed. However, if you choose to cancel your subscription or if
your payment processor refuses the payment, your subscription will expire. In that case,
the premium options will become locked and you won't be able to use them unless
you unlock them with points or you get a new subscription.
If your monthly subscription expires and you don't wish to renew it,
you can use points to unlock the desired items (will stay unlocked forever).
4. Is BannerSnack suited for zillion dollar banner advertising campaigns?
Absolutely! With BannerSnack you can make professional-grade banner ads, no matter whether you are working for a free lance or for a multinational company. If you want the banner to look more professional, you might want to think of BannerSnack as a place to upload your visual objects and animate them into a nice interactive banner ad. You can always use Adobe Photoshop to create hi-quality objects/layers that you can load as png through the BannerSnack app and have an outstanding banner ad in the end.
5. I have a Facebook page. How do I post to that? What about Twitter?
There are various ways of posting your banner to your personal or business wall on Facebook:
- You can copy and paste the direct link to your published banner on Facebook
- Click the "Post to Facebook" button to directly post it to your wall
- Use the Facebook button from the embed code pop-up
6. Can I edit a published banner?
You can edit banners even after they're published. If you choose to activate the premium options, you will be able to edit you banner for 24 hours (then it will become locked for editing). If you have an active VIP membership you can edit banners for as long as you want without limitations.
7. How can I share banners?
There are many ways in which you can share a banner made with BannerSnack. Whether you want to share a permanent link to your banner or you want it integrated in your website, you can choose from the following options found on the "My banners" page:
- Direct link - by selecting this option, a new personalized preview page hosted on BannerSnack.com will open. Sharing this link with your friends gives them the opportunity to comment and share your banner.
- Email - choose this option to share your playlist by email.
- Embed code - by selecting this option, you will bring on a Gigya widget in which you can choose from multiple sharing options to make your banner available on any website that supports embeddable content.
- Download - choose this option if you want to have your banner as SWF file on your computer.
8. What happens when I reach the maximum views/day?
If a banner hosted on our cloud exceeds the maximum views/day, the banner will turn into a static image and a small button will be displayed linking to the banner's "direct link" page on BannerSnack.com. All standard items include 25,000 views/day, Extended VIP items include 50,000 views/day. After exceeding 100,000 views/day, nothing will be displayed. This usually happens only to extremely large advertising campaigns, for this purpose we suggest you to use the download option.
9. I can't view my banner properly. Why?
In order to view the banners created with BannerSnack you need Flash Player 10+. Get it from here .
10. Can I use clickTag in my banner ads?
Yes. BannerSnack supports clickTag. To use clickTag, just write the standard HTML embed code for clickTag. Find out more here. If by any chances you have used internal URL's directly inside the banner, they will all get replaced automatically in real time with any clickTag URL that you pass over.
11. Do the images I upload in the BannerSnack app have to be under a certain maximum size?
Yes, you need to stay under 1MB for each image. If you try to upload a larger file, it will start to upload and when done it will unload without notice.
12. What kind of files can I upload in BannerSnack app?
You can only upload pictures that are in JPG or PNG format.