Most common issues
1. How can I get rid of the watermark?
All the banners made with BannerSnack get a watermark embedded on them. You can remove it later from the "My published banners" page by purchasing the embed code (no watermark version) or the download package.
2. How many points do I need to buy?
BannerSnack is free and you have full access to all of its features, so you don't have to buy points to use BannerSnack. However, if you want to remove the watermark off you banners or download them, it will cost you a few SnackTools points . To get the embed code without watermark you'll need to pay 6 points and, if you want to download your banner as SWF, you'll need to pay 4 points. You can buy points here.
3. What happens when my monthly subscription expires?
The simple answer is: you'll run out of points. What does that mean? Well, in the first place, you won't be able to take the watermark-free embed code nor to download new banners. The older purchased embed codes and downloads will remain unlocked - therefore you'll be able to use them as premium. However, if you want to edit them, you'll need to edit their source and republish them. If your monthly subscription expires, you can always buy "regular" points, which don't expire on monthly basis.
4. Is BannerSnack suited for zillion dollar banner advertising campaigns?
Absolutely! With BannerSnack you can make professional-grade banner ads, no matter whether you are working for a free lance or for a multinational company.
5. What kind of files can I upload in BannerSnack app?
You can upload pictures that are in JPG or PNG format.
6. Can I use clickTag in my banner ads?
Yes. BannerSnack is fully compatible with clickTag, but from version 3.0 we made clickTag optional since a lot of our users are not familiar with it and have real problems understanding how and why should they use clickTag. To use clickTag, just write the standard HTML code for clickTag. Find out more here.
7. How can I share banners over the Internet?
There are many ways in which you can share a banner made with BannerSnack. Whether you want to share a permanent link to your banner or you want it integrated in your website, you can choose from the following options found on the "My published banners" page that appears after you choose to publish a banner:
- Direct link - by selecting this option, a new personalized preview page hosted on BannerSnack.com will open. Sharing this link with your friends gives them the opportunity to comment on and share your banner.
- Embed code - by selecting this option, you will bring on a Gigya widget in which you can choose from multiple sharing options to make your banner available on any website that supports embeddable content.
- Download - choose this option if you want to have your banner as SWF file on your computer.
8. What happens when I reach the maximum views/day?
If a banner hosted on our cloud exceeds 100k views/day, a small BannerSnack watermark will be automatically shown on the bottom of the banner. This normally happens only to extremely large advertising campaigns, for this purpose we suggest you to use the download option.
9. I can't view my banner properly. Why?
In order to view the banners created with BannerSnack you need Flash Player 10+. Get it from here .
10. Why Google AdWords (or other networks) doesn't accept BannerSnack SWFs?
Due to the way it's been engineered, BannerSnack.com app produces only AS 3.0 SWF files. Most advertising networks accept this standard, however, the biggest one, Google AdWords doesn't yet. However we have started a petition on Facebook; please join: http://www.facebook.com/as3petitionadwords